Frequently Asked Questions
What currencies are accepted for payment?
Prices are quoted mostly in US dollars or EURO. All prices are subject to change without notice.
How are shipping charges and methods handled?
Shipping charges are calculated based on the shipping method, weight/volume of the items, and destination. We can provide FOB, CIF, DAP, DDP, and DDU terms. Goods can also be sent via express or air according to requirements. Wooden packages are fumigated with official certification provided.
What is included in the CIF term?
Under CIF terms, we arrange the shipping company and handle the assurance of goods being shipped to the destination port. You will not need to pay the shipping company upon delivery to the destination port.
How does the FOB term work?
If you prefer your own shipping company to pick up the order, simply inform us when placing the order. You will be responsible for sea freight charges. Our responsibility is sending the goods to the loading port as agreed.
What is the standard delivery time?
Most items can be shipped within 30 days. Some items requiring longer preparation time will be explained during the ordering process.
What are the available payment terms?
We accept L/C at sight or T/T. T/T is preferred as it reduces costs for both parties. Initial orders must be prepaid with T/T; subsequent orders may follow a structure of payment upon shipment with the balance cleared after document review.