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Frequently Asked Questions
Q1: Can the equipment be customized for challenging environments?
A1: Yes, we fully support customization for special environments such as low temperatures, high humidity, or corrosive conditions with tailored product solutions.
Q2: What is your quality control process?
A2: We perform 100% testing for all products before packing. Our dedicated QC department checks every unit to ensure full functionality before shipment.
Q3: What are the accepted payment methods?
A3: We recommend T/T, L/C, D/P, D/A, MoneyGram, Credit Card, PayPal, and Western Union.
Q4: What is the typical delivery time?
A4: Delivery usually takes 15 to 30 days after receiving the deposit. Standard products are often in stock for immediate delivery, while customized orders may take longer.
Q5: How do you handle international shipping?
A5: We ship via sea (container or RoRo) for most global destinations. For inland neighboring regions, we utilize road or railway transport. Urgent light parts can be sent via international couriers like DHL, TNT, UPS, or FedEx.
Q6: How quickly do you respond to inquiries?
A6: Our diligent team operates 24/7 to ensure all client inquiries and questions are addressed promptly at any time.